Tech Mahindra Jobs for Freshers

Job Overview: Tech Mahindra Jobs for Freshers

Tech Mahindra is hiring Customer Support Associates across multiple locations in India. Freshers with any graduate degree can apply. This is an excellent opportunity to join a reputed company, offering both Work-from-Office (WFO) and Work-from-Home (WFH) options.

Eligibility Criteria

To apply for Tech Mahindra jobs for freshers, candidates must meet the following requirements:

• Educational Qualifications: Any graduate degree (B.Tech, BCA, B.Sc, B.Com, BBA, etc.).
• Communication Skills: Excellent written and verbal communication skills are mandatory.
• Technical Knowledge: Basic understanding of computer systems, MS Office, and troubleshooting.
• Customer Orientation: A problem-solving attitude and the ability to work in a team environment are essential.

Roles and Responsibilities

As a Customer Support Associate at Tech Mahindra, your key responsibilities will include:

1. Customer Assistance

• Offer excellent support to customers by addressing their queries clearly and efficiently.
• Provide technical troubleshooting assistance and product information effectively.

2. Issue Resolution

• Resolve customer complaints by identifying problems and providing appropriate solutions.
• Escalate unresolved matters when required and follow up to ensure customer satisfaction.

3. Documentation and Reporting

• Maintain accurate records of customer interactions and prepare reports as needed.

Desired Skills and Qualifications

To excel in this role, you should have:

• Educational Background: A bachelor’s degree in any field (freshers are encouraged to apply).
• Communication Expertise: Strong verbal and written communication skills to handle customer interactions effectively.
• Technical Proficiency: Familiarity with operating systems, software applications, and internet troubleshooting. Knowledge of MS Office is a plus.
• Problem-Solving Ability: Critical thinking skills to identify root causes and provide quick, effective solutions.
• Adaptability: Willingness to adapt to new technologies and environments.
• Team Collaboration: Ability to work both independently and as part of a team.

Why Choose Tech Mahindra?

Tech Mahindra is a globally renowned IT services provider, offering exciting career opportunities for freshers. Joining this dynamic team allows you to:

• Gain valuable industry experience.
• Work in a supportive and inclusive environment.
• Enhance your technical and problem-solving skills.
• Explore opportunities for professional growth.

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